Terms of Service
Last updated: April 28th, 2026
1. Acceptance of Terms
By accessing eathotto.com or placing an order, you agree to these Terms of Service. If you do not agree, do not use the site.
2. Products and Preorders
Hotto sells self-heating meal products. Preorders are charged at time of purchase via Stripe. Estimated ship dates are targets, not guarantees. We will notify you of significant delays.
3. Refunds and Cancellations
Preorders may be cancelled for a full refund within 48 hours of purchase. After 48 hours, cancellations are not guaranteed. Defective or damaged products will be replaced or refunded at our discretion.
4. Shipping
We currently ship to US addresses only. Shipping costs are non-refundable. Risk of loss passes to you upon carrier pickup.
5. Use of Site
You agree not to misuse the site, attempt unauthorized access, or use automated tools to scrape content.
6. Intellectual Property
All content on this site including the Hotto name, logo, and product images are owned by Hotto and may not be reproduced without written permission.
7. Disclaimer of Warranties
Products are provided as described. We make no warranties beyond what is stated on product packaging.
8. Limitation of Liability
Hotto's liability is limited to the amount you paid for your order. We are not liable for indirect or consequential damages.
9. Governing Law
These terms are governed by the laws of the State of Washington.
10. Indemnification
You agree to indemnify, defend, and hold harmless Hotto, its owners, employees, and agents from any claims, damages, losses, or expenses including reasonable legal fees arising from your use of the site, your violation of these terms, or your violation of any third party rights.
11. Food Safety Disclaimer
Follow all product instructions. Do not consume if packaging is damaged or seal is broken. Keep away from children during the heating process. Hotto is not liable for injury resulting from misuse of the self-heating mechanism.
12. Dispute Resolution
Any disputes shall be resolved through binding arbitration in King County, Washington rather than in court, except either party may bring claims in small claims court.
13. Class Action Waiver
You waive any right to participate in a class action lawsuit against Hotto.